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Known Issues

Below are the current known issues uncovered in Mediaflo. Where possible, workarounds for an issue have also been included.

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  • The Amara editor will not playback video in Microsoft Edge

    Workaround: Use another browser, such as, Google Chrome

  • When ordering captions from Rev users may receive the following error message:

    "Request to https:www.rev.com/api returned the status code 400"

    In general, users who receive this message are placing orders on videos longer than an hour and a half or videos processed with a custom workflow.

    Workaround:

    1. Click [Manage]
    2. Scroll to the bottom of the page and select the [Default] radio button on the line with the [Dimensions] width of 640 and height 360.

    NOTE: If 640 x 360 is not an option, contact Mediaflo support for assistance.

    1. Click [Continue]
    2. Click [Caption]
    3. Click [Submit to Rev]
    4. Click [create a new order]
    5. Click Submit. After a few minutes, you should receive a confirmation that your order has been submitted.
    6. Once you receive the confirmation, click [Manage]
    7. Scroll to the bottom of the page and select the [Default] radio button on the line with the [Dimensions] width of 1280 and height 720.
  • Captions are hidden behind the playbar in Mozilla Firefox when a video is not full screen.

    Workaround: Use the full screen view for audio files or use another browser, such as, Google Chrome

  • When embedding content in TRACS the following message appears,

    Notice
    Your HTML contains tags or attributes
    that are not permitted and have been
    removed from your content.

    Workaround:
    When selecting your embed code, chose [iFrame] from the drop-down menu instead of [iFrame Responsive]

  • The playlist title will no longer display with the playlist if you choose to display a playlist logo at the top of your playlist. The title will reappear once the logo is removed.

    There is no known workaround at this time.

  • Playlist logos must be hosted on a publicly accessible server. Images hosted in a TRACS site, even when made publicly accessible, do not work.

    There is no known workaround at this time.

  • Mediaflo content does not properly embed in a WP Personal Websites page. The object container appears, but the media cannot be viewed.

    There is no known workaround at this time.

  • When you create a playlist with restricted access to the player controls, the player controls remain available to the viewer.

    There is no known workaround at this time.

  • Some of our viewers have experienced issues viewing content using Internet Explorer 11 in Windows 7.

    Workaround: Use another browser, such as, Google Chrome

     

  • Currently there is no drop-down menu access for restricting content by Net ID. Users can, however, restrict content by manually entering that information. Documentation can be found in the link below.

    http://mediaflo.its.txstate.edu/documentation/security.html

    If you have questions about this process, please contact Mediaflo support.

     

  • Mediaflo is currently incompatible with some Android devices running Android 4.3 and earlier OS versions.

  • Some iPad videos recorded with the front facing camera will process up-side-down or rotated 180*.

    Pre-recording Workaround:

    Record with the camera on the back of the iPad.

    If you have one or more recordings that are processing upside down, please contact Mediaflo support for assistance with preparing your video for upload.

    Post-recording Workaround:

    Download the videos from Mediaflo and open with Quicktime Player or VLC Player.

    In Quicktime Player:

    1. Click [Edit].

    2. Click [Flip Horizontal] and then click [Flip Vertical].

    3. Re-upload the video.

    In VLC Player:

    1. Click [Window].

    2. Click [Video Effects].

    3. Click the [Geometry] tab, and select the check box next to [Transform].

    4. From the drop-down menu, select [Rotate by 180 degrees].

    5. Re-upload the video.